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Numerous professionals claimed perhaps not hearing off their servicers

Specific consumers said it didn't remember hearing from their servicers, but government legislation wanted servicers to contact consumers at certain times from the fees process. 43 This type of consumers might not remember the servicers' wanting to started to them for different factors, also that they failed to get the interaction (eg, because of alterations in target), one to outreach is actually attempted but contact wasn't produced, one servicers was indeed noncompliant, or the suggestions hit but wasn't put to work from the consumers. 49